Questions and answers
Straight answers about our three categories, the warranty, claims and delivery. Can’t find yours? Contact us.
The three categories
What is an UnFurbished iPhone?
An UnFurbished iPhone has never been repaired or opened by a technician, and its original factory seals are intact. It can show light cosmetic wear, such as minor scratches. Phones marked as seal-verified had their seals checked before we listed them.
What is a Premium Refurbished iPhone?
It keeps its original Apple screen and gets a new body and back glass. Every repair is disclosed on the listing, so you know exactly what was done.
What is an Economic variant?
An Economic variant has had its screen replaced, and the listing says so. It is the most affordable way into iPhone, and it carries the same one-year Obran Vale warranty as every other phone we sell.
Is every phone one of a kind?
Yes. Each listing is one individual phone, so what you see is exactly what you get. We never sell the same phone twice.
Warranty and battery
Is the warranty from Apple?
No. It is an Obran Vale warranty, provided by BracketMonk Intelligence Pvt. Ltd. It is not a manufacturer warranty, and Obran Vale is not affiliated with or endorsed by Apple Inc.
How does the free battery cell upgrade work?
During your one-year warranty you can ask for a new battery cell whenever you want, at any battery health. It is free and can be used once during the warranty. We fit it at our service centre, and you can walk in or send the phone by courier.
Does replacing the battery change the sealed condition?
Yes. Replacing the cell means opening the phone, so an UnFurbished iPhone is no longer in its original sealed condition afterwards. We tell you before we do it.
When does my warranty start?
Your one-year Obran Vale warranty starts when your order is completed, which is when your phone is delivered. You can see the end date for each phone under My devices in your account.
Claims and service
How do I raise a claim?
Sign in and go to Raise a claim. Enter your phone's IMEI (dial *#06# on the phone to see it), add the photos we ask for, and choose how you will get the phone to us. You can do all of it from anywhere in India.
Where is the service centre, and how do I send my phone?
Our service centre is in Gaffar Market, Delhi, and more centres will be added. You can walk in or send the phone by courier. You pay the courier to send the phone to us, and the return parcel is pay on delivery.
Why do you ask for photos with a claim?
The photos are a condition report that protects both of us. We compare them with how the phone left us and with the phone when it arrives. Your photos are kept privately and deleted 15 days after the claim closes.
Delivery, payment and returns
Do you deliver across India, and can I track my order?
Yes. We deliver across India with full courier tracking. Enter your order number and email on the Track order page to see where your phone is.
Privacy and certificates
Is my IMEI kept private?
Yes. Your IMEI is stored encrypted and is shown only to authorised staff who need it. It never appears on the public certificate page.
How do I check a warranty certificate?
Every phone gets a certificate with a QR code. Scan it, or open the certificate link under My devices in your account. The page confirms the model, category and warranty dates without showing the IMEI or any personal details.